Services > Internet setup & support
For home & business
Internet setup & support
A new connection to set up, internet that keeps dropping out, or a plan you’re not sure is worth the cost. I’ll help you choose suitable service and equipment, get connected, and work through problems with your provider when needed.
For your home
- Comparing internet plans based on what your household needs
- Setting up a new connection, modem, or router
- Troubleshooting slow speeds, dropped connections, and intermittent service
- Help when changing providers or replacing provider-supplied equipment
- Backup connection options when working from home depends on staying online
For your business
- Choosing the right level of internet service for your staff, online tools, and daily workload
- Setting up and configuring connection equipment, including routers and firewalls
- Investigating unreliable service and connection bottlenecks
- Working with your provider on installation questions and service problems
- Setting up secondary connections and automatic switchover where appropriate
What to expect
A plan based on real use
Downloads, uploads, video calls, and the number of people online all matter. I’ll look at how you use the connection before recommending a plan or equipment change.
Help with the provider
I can help describe a fault, work through technical questions, and make sense of the answers. I’ll explain which fixes I can handle and which need your provider’s attention.
Know how your backup works
A backup connection can reduce the disruption of an outage, though it may have different speeds or data limits. I’ll explain how the switchover works and what you can reasonably keep doing if the main connection fails.
Often paired with this
Networking & Wi-Fi support
Wired and wireless connections that bring your internet service to the rooms and devices that need it.
Cloud services
Email, file storage, backup, and collaboration tools, set up properly and managed sensibly.
Not sure what you need?
That’s a perfectly good place to start. You don’t need to know your connection speed or understand the equipment. Just tell me what’s happening, or what you’d like to improve, and we can go from there.